Start and grow a six-figure lawn care business in your spare time. Increase your income every year by working smarter, not harder. Tips and tricks to your inbox each week. We care about our subscribers and we will never spam you or pass your details to anyone
I got fired by a customer after one cut.π€¬
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Hi Reader
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Yes, I got fired by a customer the other day after one cut.
There was nothing wrong with the job because the customer was expecting me to pull an edging machine out of my van, and I used a weedeater.
When talking to the customer on the phone and when I quoted him, he never said anything about a machine edger.
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Now you are probably figuring I would have noticed those beautiful straight up and down edges and guess myself.
I am a professional, after all, so I should have noticed that.
Yes, usually, I would notice something like that.
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However, it had been over six months since anyone had done the edges, so I had no way of knowing.
After I had done the job and before he rang, I texted my wife and commented that the edges had taken four times longer due to their overgrownness.
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He rang me later that day and fired me. Apparently, I wasn't doing what he wanted but failed to ask for.
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We can't always recognize customers like this ahead of time, but we can reduce our odds by asking the right questions.
Ninety percent of the time, I spot them ahead of time.
I have outlined my system in a blog post I wrote this week.
βSpot a Bad Lawn Care Customer: 11 Red Flags.β
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I don't worry too much if a customer fires me as long as I feel I did everything right. In fact, we sometimes fire customers, but we are a lot more polite about it when we do that.
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You can't please all of the people all of the time.
My book of the week
The book I have been reading while mowing lawns this week is Artificial Intelligence For Dummies. I think this technology will change how the lawn business operates sometime in the future, and I do not want to miss that wave. You can listen to the audiobook for free here.
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Anyway, get out there, build your lawn business, and have fun.
Stuart
www.lawnmowing101.com
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Start and grow a six-figure lawn care business in your spare time. Increase your income every year by working smarter, not harder. Tips and tricks to your inbox each week. We care about our subscribers and we will never spam you or pass your details to anyone
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